Always a pleasure to read your thoughts - especially when it comes to how people should be thinking about technology development and deployment. While you don't have any axes to grind, you have certainly honed your wit to slice cleanly on contact. Happy holidays and all the best for you and yours in 2025.
Tom, I’m curious if these articles are as fun to write as they are to read?
Twice as much fun. 😹😹😹
AI agents for customer service suck, and companies that deploy them hate their customers.
That goes both ways 😁
Great article, as always
😹😹😹
Always a pleasure to read your thoughts - especially when it comes to how people should be thinking about technology development and deployment. While you don't have any axes to grind, you have certainly honed your wit to slice cleanly on contact. Happy holidays and all the best for you and yours in 2025.
Thank you, and Merry Christmas!
Great post Thomas ... catch up in 2025 or before if you are around sir
Thank you! DM me with a suggested day/time.